Frequently Asked Questions

 

SETUP

PLAY

ALERTS

MODE

SETTINGS

MORE

SHARE

RESET

PRIVACY

SECURY'LIGHT

  • Check your network settings, close the router's firewall when connecting and ensure that the Wi-Fi channel is 2.4G rather than 5G.
  • Make sure that the mobile phone and the camera are connected to the same network and the Wi-Fi password is correct.
  • Check the network speed and Wi-Fi signal strength. It is recommended to use this camera with a network speed greater than 2MBps and the network remains strong (users can buy the standard Wi-Fi signal amplifier to enhance the signal strength).
  • If users are still unable to connect after performing the above-mentioned actions, please try resetting your camera (see "**Reset**" guide)
  • Although our cameras are compatible with most mainstream router brands on the market, there are a very few routers that cannot connect; please try to set up or replace the router.